Cancellation & Refund Policy

1. The Cosmora Commitment

Every piece of jewelry from Cosmora Jewels is a bespoke creation, meticulously crafted using a "Just-In-Time" manufacturing model. Because your jewelry is cast and finalized specifically based on your selected gold purity, color, and diamond specifications, our cancellation and return policies are necessarily strict.

2. Order Cancellations

The 12-Hour Window: You may request a cancellation within strictly 12 hours of placing your order. Once this window passes, the manufacturing process (gold casting and diamond sourcing) commences, and the order cannot be cancelled or modified under any circumstances.

To request a cancellation within the 12-hour window, you must email cosmorajewels@gmail.com with your `COSMORA-` Order Tracking ID.

3. Returns & Refunds

Due to the bespoke nature of our jewelry, we do not accept returns or issue refunds for "change of mind" or incorrect sizing selected by the customer. We highly encourage you to verify your ring size and metal preferences before checking out.

Returns and refunds are ONLY permitted under the following conditions:

• The item received is fundamentally different from the product ordered (e.g., wrong metal color delivered).
• The item possesses a genuine manufacturing defect.
• The item was severely damaged during transit.

4. The Mandatory "Unboxing Video" Rule

As stated in our Terms & Conditions, to claim a refund for damage in transit or missing items, you must provide a clear, continuous, unedited unboxing video.

• The video must clearly show the shipping label and the sealed package before it is opened.
• It must show the actual cutting of the package and the inspection of the jewelry.
• Without this video evidence, Cosmora Jewels reserves the right to reject any claim of damage, theft, or missing items.

5. Return Process

If your claim meets the criteria above, you must initiate the return process within 48 hours of delivery:

1. Email cosmorajewels@gmail.com with your Order ID, a description of the issue, and your Unboxing Video.
2. Our quality control team will review your claim within 2 business days.
3. If approved, we will provide secure return shipping instructions. The item must be returned unworn, with all original tags attached, and accompanied by the original certification documents (IGI/GIA).
4. If the certification documents are missing or damaged, a replacement fee of $250 (or equivalent currency) will be deducted from your refund.

6. Refund Timeline

Once the returned item is received and inspected by our master jewelers to ensure it has not been worn or altered, your refund will be processed. Please allow 7 to 14 business days for the funds to reflect in your original payment method.

Note: International shipping charges, customs duties, and taxes are strictly non-refundable.